Terms of Use – A Mindful Escape

Welcome to A Mindful Escape ("Website"), owned and operated by Mindful Escape Ltd ("Company"). By accessing or using our Website, booking services, or participating in any of our offerings, you agree to comply with and be bound by the following Terms and Conditions. If you disagree with any part of these terms, please do not use our Website or services.

1. Acceptance of Terms

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, along with our Privacy Policy. By registering and attending an event/retreat/workshop/coaching session, participants agree to abide by these terms and conditions.

2. Services Covered

These Terms apply to all services offered by A Mindful Escape, including but not limited to:

  • 1:1 Coaching and Wellbeing Sessions

  • Workshops and Group Programs (online and in-person)

  • Wellbeing Retreats

  • The Sanctuary (digital wellbeing hub and resources)

  • Corporate Wellbeing Programs (including workshops, team sessions, and tailored business services)

3. Intellectual Property

All content, materials, and features available on our Website and through our services, including but not limited to text, graphics, logos, images, audio clips, and digital resources, are the property of A Mindful Escape or its licensors and are protected by copyright, trademark, and other intellectual property laws.

4. General Use of Website

You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to use our Website or services in any way that violates applicable EU, UK, or local laws.

5. Bookings and Reservations

  • All bookings are subject to availability and confirmation.

  • We reserve the right to decline or cancel bookings at our discretion.

  • Full payment is required at the time of booking unless otherwise specified.

  • Prices are displayed in GBP or EUR and may change without notice.

6. Retreats and Workshops

  • Retreat descriptions and itineraries are provided for guidance and are subject to change.

  • Participants are responsible for ensuring valid travel documentation and insurance. Participants are responsible for ensuring they meet any visa requirements for travel to the retreat location and adhere to all local laws and regulations during their stay. We cannot be held liable for any issues arising from non-compliance with visa or legal requirements.

  • A Mindful Escape is not liable for travel delays, cancellations, or inadequate travel documents.

  • Any digital resources (journals, workbooks, exercises) provided are for your personal use only and may not be copied, distributed, or republished without permission.

  • Participation is voluntary and at your own risk. You are responsible for assessing your physical and mental suitability. Participants should be in good health and have a basic level of fitness and mobility to fully enjoy and engage in the retreat activities. If you have any pre-existing medical conditions, mobility limitations, or concerns about participating in specific activities, please inform us in advance so we can make appropriate accommodations or recommendations within reason.

  • It is essential to be aware that the retreat location may not be accessible to individuals with significant mobility challenges or disabilities. Please contact us to discuss any specific accessibility needs or concerns before booking your retreat.

7. Coaching and Wellbeing Services

  • Coaching and wellbeing sessions are not medical treatment and do not replace professional healthcare, therapy, or psychiatric care.

  • Our coaches are not licensed medical professionals and cannot provide diagnosis, prescribe medication, or offer therapy.

  • Clients remain responsible for their own decisions and wellbeing during and after sessions. Coaching is a collaborative process. Results depend on your active participation, openness, and willingness to explore. While this journey is deeply supported, you remain responsible for the choices and actions you take outside of sessions.

  • All sessions are conducted in a safe, supportive, and confidential space.

  • Your personal information and what is shared during coaching will never be disclosed to third parties unless required by law.

  • Any digital resources (journals, workbooks, exercises) provided are for your personal use only and may not be copied, distributed, or republished without permission.

  • If you are experiencing serious mental health difficulties, we encourage you to seek support from your GP, therapist, or emergency services.

8. Corporate Wellbeing Services

  • All business programs, workshops, and team services are provided for educational and wellbeing purposes only.

  • Results may vary depending on individual and organisational factors.

  • A Mindful Escape is not responsible for workplace outcomes, productivity changes, or HR-related matters following delivery of services.

  • Any digital resources (journals, workbooks, exercises) provided are for your personal use only and may not be copied, distributed, or republished without permission.

  • If any of your team members are experiencing serious mental health difficulties, we encourage you to support them in seeking help from a GP, therapist, or emergency services.

9. Cancellations and Changes

  • We reserve the right to reschedule or cancel services due to unforeseen circumstances. In such cases, alternative dates or a refund will be offered.

  • Participant cancellations may be subject to fees, which will be outlined at the time of booking.

9A. Refund & Cancellation Policy

For Individuals (1:1s, The Sanctuary, Digital Services):

  • Cancellations made more than 7 days before a 1:1 session will be rescheduled or refunded in full.

  • Cancellations made within 7 days are non-refundable.

  • Digital resources (journals, guides, memberships) are non-refundable once purchased and delivered.

For Workshops and Group Programs:

  • Cancellations made 14+ days before the event will receive a full refund.

  • Cancellations within 14 days of the event are non-refundable.

For Retreats:

  • Deposits are non-refundable.

  • Cancellations made 60+ days before the retreat start date are eligible for a 50% refund of the balance paid.

  • Cancellations made less than 60 days before the retreat are non-refundable.

  • We strongly recommend travel insurance to cover unexpected cancellations.

For Corporate Services:

  • Workshop and program bookings require a deposit (percentage agreed at booking).

  • Cancellations made 30+ days prior to delivery will receive a refund minus deposit.

  • Cancellations within 30 days of delivery are non-refundable.

10. Liability and Disclaimer

  • Our Website and services are provided on an "as is" and "as available" basis.

  • To the fullest extent permitted under UK and EU law, A Mindful Escape disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

  • A Mindful Escape, its directors, employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or participation in our services.

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

  • A Mindful Escape reserves the right to reschedule or cancel any event/workshop/retreat/coaching session due to circumstances beyond its control, such as but not limited to extreme weather, emergencies, or public health concerns.

11. Participation Requirements

  • Participants must be at least 18 years of age.

  • A basic level of physical and mental readiness is recommended to ensure a positive experience.

  • Please inform the team in advance of any special needs, allergies, or medical conditions that may affect your participation.

12. Media and Privacy

  • Photographs or video recordings may be taken during the event for promotional purposes. By attending, you consent to being included in such media.

  • If you wish to opt out of appearing in media, please notify the team before the event.

  • Personal information collected during registration will be used in accordance with A Mindful Escape’s privacy policy.

13. Accessibility

  • The event venue will strive to accommodate accessibility needs but it is not guaranteed. Please contact us in advance to discuss specific requirements.

14. Indemnity

You agree to indemnify and hold harmless A Mindful Escape, its affiliates, and staff from any claims, losses, or expenses arising from your use of our Website or participation in services.

15. Changes to Terms

We may update these Terms at any time. Continued use of our Website or services after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union. Any disputes shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

17. Contact Information

For questions about these Terms, please contact us at:
📧 hi@amindfulescape.com